Refund Policy

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Introduction At Pride In Health, we strive to provide excellent service to our clients. This refund policy outlines the circumstances under which refunds are provided for our services, in accordance with Scottish law.

Subscription Cancellation
If you choose to cancel your subscription, you will continue to receive our services until the end of the day on the last day of the month for which you have paid. This ensures you receive the full value of your subscription..

Request to Leave
If you decide to leave our services, we will assist you in transferring to your new service provider. This includes providing a full record of your care with with the independent clinicians. You will continue to receive services until the end of the day on the last day of the month for which you have paid for a service.

Missing an appointment
We understand that life happens. If you miss a scheduled appointment with one of the independent clinicians and are able to provide us with at least 48 hours notice you will be provided with a full refund.  However, cancelling a booking with less than 48 hours notice will result in you receiving only a partial refund:

• First instance: 20% of the booking fee will be refunded.
• Second instance: 10% of the booking fee will be refunded.
• Third and subsequent instances or no notice at all: No refund will be issued.
• The independent clinicians will always do their utmost to provide at least 48 hours notice to rearrange your booking. Should one of our partnered session providers cancel a session with less than 48 hours notice or miss an appointment, you will receive a full refund for said session.
  

Refunds will be processed within 14 business days of the missed appointment.

While we try to absorb some costs for the first two instances, we need to compensate clinicians for their time. As a new service, we aim to ensure sustainability and accessibility for all clients.

Blood Tests
For appointments with supporting blood test providers, their refund policy will apply if you miss or cancel an appointment late. These charges are incurred by Pride In Health and must be passed on to you. The costs incurred due to a late cancellation can also differ between clinics, so It is your responsibility to contact the clinic to cancel appointments in a timely manner.

Medication
For issues related to medication from your chosen pharmacy, you must resolve these directly with the pharmacy. This includes but is not limited to delayed deliveries, incorrect medication, refund requests, and missed deliveries.
If you have any questions or need assistance regarding our refund policy, please contact us by Email: services@prideinhealth.com

Compliance with Scottish Law
This refund policy complies with the laws and regulations of Scotland to ensure fairness and transparency.

Frequently Asked Questions (FAQs)
Q: How soon will I receive my refund after missing a session?
A: Refunds are processed within 14 business days of the missed appointment.

Q: What should I do if I have an issue with any of the clinicians or services I'm referred to?
A: Please contact us via the website or via the email noted above. 

Client Responsibilities
Clients are responsible for notifying us of cancellations in a timely manner, contacting external providers directly for specific services, and adhering to the terms outlined in this policy.

Exceptions
This refund policy does not cover extraordinary circumstances such as natural disasters, serious illness, or other events beyond your and/or our control. In such cases, please contact us to discuss your situation.

Policy Updates
Pride In Health reserves the right to update this refund policy at any time. Clients will be notified of any significant changes through our website and via email.

Last Updated: 17/10/2024