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Signed in as:
filler@godaddy.com
Updated 06/10/2025
Introduction
Welcome to Pride In Health. Your well-being is our top priority. As an advisory service, we do not provide acute or emergency care.
If you need immediate help in the UK:
These terms are designed to ensure you fully understand the scope of our services. Please read these terms alongside our privacy policy and FAQs available on our website. If you have any questions, do not hesitate to contact us before using our services.
What These Terms Cover
This document includes important legal information about:
These terms set out the rules you must follow and rights you have when using our UK websites and services. By accessing our website and services, you agree to these terms. If you fail to comply with these terms, we reserve our rights to restrict your service access, suspend your account or terminate our arrangements with you, as we consider appropriate in the particular circumstances.
Our Company Information
Pride In Health is a company registered in Scotland. Our registered office address and company number are available on our website. Please note, this location does not offer client services.
Contact Information
You can find our most up-to-date contact details on our website or through our client portal. We communicate in English via video conferencing services, call-back service, secure messaging, SMS, or email. It is crucial for your well-being that you check and respond to our messages promptly and notify us immediately of any changes to your contact details.
Understanding Our Services
Pride In Health is an advisory service connecting you to independent specialists in exchange for a subscription fee or other fee as clearly outlined in our service offerings. We are a digital service, meaning our services are accessed via your mobile phone, computer, or other devices, allowing you to receive care comfortably and conveniently. We do not offer in-person sessions or have physical clinic locations.
Expectations from Our Specialists
Our partnered clinical specialists might offer advice, diagnoses, recommendations, or treatments and could prescribe medication or refer you to other services. The specialists we connect you with are independent and responsible for the services they provide.
All our specialists are experienced, independent contractors such as clinicians, nurses, therapists, pharmacists and prescribers, each regulated under their respective professional bodies. You can find details about each specialist’s qualifications on our website to ensure they meet your needs.
Specialists may have differing opinions on the best course of action for your well-being and may decline requests if deemed in your best interest. Purchasing a subscription does not guarantee access to all services; assessments are conducted to tailor advice to your needs.
Emergency Situations
If a specialist suggests emergency care, please contact emergency services or arrange alternative care immediately.
Your Responsibilities
The information you provide must be in English. The advice that you receive will depend on the information that you provide to us. You are therefore responsible for ensuring that the information you provide is complete and accurate. You must also verify your identity and age in order to use our services. You need to update us promptly if any of your personal information changes.
We collect personal information necessary to advise you effectively; see our privacy policy for details on how we handle your data.
Please note that failure to comply with these responsibilities may result in restricted service access or service denial, suspension of your account or termination of our arrangements with you, with no refund of any fees that you have paid or costs that you have incurred.
Please also note that certain services may have additional terms provided at the time of booking.
Restrictions on Use of Our Services
You must not:
Any violation by you of any of these restrictions may lead to restriction of your access to our services, service suspension, account cancellation and/or legal action against you.
Service Availability
We offer a 24/7 digital service, striving to meet your needs promptly. However, availability may vary and is not guaranteed within specific timeframes. While we make every effort to ensure that our services are accessible at all times, there may be instances of planned maintenance, technical issues, or unforeseen circumstances that could affect service availability. We do not guarantee uninterrupted access and are not liable for any delays or disruptions in service.
If you experience issues accessing our services, please contact us via email or client portal. We will make reasonable efforts to address and resolve any technical problems promptly. However, in cases where service interruption is due to factors beyond our control, such as internet outages or third-party service failures, we cannot accept responsibility for any inconvenience or loss caused.
Privacy and Data Security
We maintain strict confidentiality as outlined in our Privacy Policy. We strive for discreet communications and implement robust security measures to protect your personal data. However, we hold no liability for breaches that could reasonably be anticipated despite our best efforts.
Your privacy is paramount, and we employ encryption and secure data storage practices to safeguard your information. We encourage you to use secure networks when accessing our services and to keep your account credentials confidential. In the event of a data breach, we will promptly notify affected individuals and take appropriate steps to mitigate any potential harm.
Self medicating and disclosure
“Self medicating” means taking prescription only medicines, hormones, blockers, research chemicals, or similar products that have not been prescribed by a clinician or other specialist currently responsible for your care.
You must tell the clinicians and other specialists working with Pride In Health, and Pride In Health, before you start any self medicating, and you must tell us straight away if this changes at any time. If you are already self medicating when you register, you must disclose this at the outset.
Clinicians and other specialists working with Pride In Health cannot prescribe like for like alongside self medicating. If you wish to move to clinician led prescribing, any self medicating must stop and a safe transition plan may be agreed, which can include additional tests and monitoring.
If self medicating is found to be occurring alongside prescribing, care may need to be paused while monitoring is carried out to make sure you remain safe. You may be asked to complete extra blood tests or reviews before care resumes.
Clinicians and other specialists working with Pride In Health cannot be held liable for outcomes that result from self medicating where you did not disclose this. Pride In Health cannot accept responsibility for harm arising from self medicating or from medicines obtained from unregulated sources. Nothing in these terms excludes or limits rights that cannot be excluded or limited under Scots law.
For Safety purposes, where self medicating occurs alongside prescribing, especially where you did not disclose it, prescribing may be withdrawn and your access to services may be restricted or ended. Fees already paid are not refundable where actions are taken due to non compliance.
Prescriptions and Medications
We do not handle medication transactions. Prescriptions are processed electronically by our specialists and sent directly to your chosen pharmacy. You are responsible for obtaining medications through authorised pharmacies. Our role is limited to providing the prescription; the dispensing and delivery of medication are managed by the pharmacy.
It is essential to follow the prescribed instructions and consult your specialist if you experience any adverse reactions or have questions about your medication. We do not provide support for prescription refills or medication delivery issues, as these are the responsibilities of the pharmacy.
Testing Requirements
Tests may be required for certain services. You are responsible for ensuring test accuracy and appropriateness. Our specialists may recommend specific tests to diagnose or monitor your health condition. It is your responsibility to arrange for these tests, follow the instructions provided, and ensure that the results are accurate and timely.
We do not conduct tests directly but can provide guidance on where to obtain the necessary tests. The accuracy of your diagnosis and treatment plan depends on the reliability of the test results you provide. Failure to complete recommended tests or provide accurate results may impact the effectiveness of the advice and treatment you receive.
Behavioural Expectations
We are committed to maintaining a respectful and professional environment for all users and our staff and specialists.
We do not tolerate any language or behaviour that is harmful, in appropriate, abusive, offensive, threatening, harassing, hateful, discriminatory, obscene or defamatory towards our team or specialists or to any other users of our services.
The use of such language or behaviour is unacceptable and will lead to immediate suspension or termination of your account and the provision of services to you. We also reserve the right to take legal action if necessary to protect our staff and uphold the integrity of our services.
Fees and Payments
Our services require registration. Some services may be free, while others require payment. Details on fees and payment methods are available on our website. All fees are clearly outlined during the registration and booking process, and you will be informed of any applicable charges before confirming your use of a paid service.
Payments can be made using various methods, including credit/debit cards and other electronic payment options. Subscriptions may be subject to automatic renewal unless you cancel prior to the renewal date. We offer refunds only in specific circumstances as outlined in our refund policy available on our website.
Changes to Terms
These terms are subject to change. We will notify you of any changes affecting your rights or obligations. Continued use of our services after changes implies acceptance of the new terms. We recommend reviewing these terms periodically to stay informed of any updates. Significant changes will be communicated through our website or via email. If you do not agree with the revised terms, you may discontinue using our services. Your continued use of our services constitutes acceptance of the modified terms.
Legal Compliance and Jurisdiction
Our services comply with Scottish laws. You are responsible for ensuring legality if accessing our services from outside the UK. Disputes are subject to the jurisdiction of Scotland. These terms are governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law principles.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. We reserve the right to seek injunctive or other equitable relief to enforce these terms.
Complaints and Feedback
If issues arise, please contact us through the client portal or our website. We aim to resolve complaints in accordance with applicable regulations. We value your feedback and use it to improve our services continually.
Our complaints process is designed to ensure that your concerns are addressed promptly and fairly. Upon receiving a complaint, we will acknowledge it within a reasonable timeframe and investigate the matter thoroughly. We will keep you informed of the progress and outcome of our investigation.
Limitations of Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We are not responsible for losses incurred by you which are outside the intended use of our services or for damages resulting from your breach of these terms or our privacy policy.
Our total liability to you in relation to these terms and the services we provide is limited to the total amount you have paid for our services in the preceding twelve months. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our services.
Interpretation and Definitions
For the purposes of these Terms and Conditions:
Intellectual Property
All content on our website and platforms, including text, graphics, logos, and software, is the property of Pride In Health or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission.
Governing Law
These terms and any disputes arising out of or relating to these terms or our services will be governed by the laws of Scotland. Any legal actions or proceedings related to these terms or our services will be brought exclusively in the courts of Scotland.
Entire Agreement
These terms constitute the entire agreement between you and Pride In Health regarding your use of our services. They supersede all prior agreements, understandings, and representations related to the subject matter.
Waiver
No waiver by Pride In Health of any term or condition set forth in these terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pride In Health to assert a right or provision under these terms shall not constitute a waiver of such right or provision.
Assignment
You may not assign your rights or delegate your obligations under these terms without our prior written consent. We may assign our rights or delegate our obligations under these terms at our discretion.
Severability
If any provision of these terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
For any questions about these terms or our services, please contact us via our client portal or through the contact details provided on our website.
Thank you for choosing Pride In Health. We are committed to providing you with the highest standard of digital health advisory services.
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