Terms & Conditions

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Introduction

Welcome to Pride In Health. Your well-being is our top priority. As an advisory service, we do not provide acute or emergency care. 

If you need immediate help in the UK:

• For emergency services, dial 999 or 112.
• For NHS non-emergencies, dial 111.
• For emotional support, contact the Samaritans at 116 123.
  

These terms are designed to ensure you fully understand the scope of our services. Please read these terms alongside our privacy policy and FAQs available on our website. If you have any questions, do not hesitate to contact us before using our services.

What These Terms Cover

This document includes important legal information about:

• The services we provide.
  
• The rules for using our services.
  
• What we require from you to deliver our services.
  
• Steps to follow if issues arise.
  

This agreement between you and Pride In Health clarifies the rules and your rights when using our UK websites and services. By accessing our website and services, you agree to these terms. Non-compliance will result in unauthorised access, and we may terminate or suspend your account.

Our Company Information

Pride In Health is a company registered in Scotland. Our registered office address and company number are available on our website. Please note, this location does not offer client services.

Contact Information

You can find our most up-to-date contact details on our website or through our client portal. We communicate in English via video conferencing services, call-back service, secure messaging, SMS, or email. It is crucial for your well-being that you check and respond to our messages promptly and notify us immediately of any changes to your contact details.

Understanding Our Services

Pride In Health is an advisory service connecting you to independent specialists in exchange for a subscription fee or other fee as clearly outlined in our service offerings. We are a digital service, meaning our services are accessed via your mobile phone, computer, or other devices, allowing you to receive care comfortably and conveniently. We do not offer in-person sessions or have physical clinic locations.

Expectations from Our Specialists

Our partnered clinical specialists might offer advice, diagnoses, recommendations, or treatments and could prescribe medication or refer you to other services. The specialists we connect you with are independent and responsible for the services they provide.

All our specialists are experienced, independent contractors such as clinicians, nurses, therapists, pharmacists and prescribers, each regulated under their respective professional bodies. You can find details about each specialist’s qualifications on our website to ensure they meet your needs.

Specialists may have differing opinions on the best course of action for your well-being and may decline requests if deemed in your best interest. Purchasing a subscription does not guarantee access to all services; assessments are conducted to tailor advice to your needs. 

Emergency Situations

If a specialist suggests emergency care, please contact emergency services or arrange alternative care immediately.

Your Responsibilities

The information you provide must be accurate and in English. You need to update us if your personal information changes. We collect personal information necessary to advise you effectively; see our privacy policy for details on how we handle your data.

You must verify your identity and age to use our services. Failure to do so may result in service denial and no refund for incurred costs. Certain services may have additional terms provided at the time of booking.

The advice you receive depends on the accuracy of the information you provide. You are responsible for the correctness and completeness of this information.

Restrictions on Use of Our Services

You must not:

• Use our services for commercial purposes.
  
• Engage in any improper, unlawful, or unauthorised activities.
  
• Harm, disable, or impair our service operation.
  
• Attempt to access unauthorised areas or user accounts.
  

Violations may lead to service suspension, account cancellation, and further legal action.

Service Availability

We offer a 24/7 digital service, striving to meet your needs promptly. However, availability may vary and is not guaranteed within specific timeframes. While we make every effort to ensure that our services are accessible at all times, there may be instances of planned maintenance, technical issues, or unforeseen circumstances that could affect service availability. We do not guarantee uninterrupted access and are not liable for any delays or disruptions in service.

If you experience issues accessing our services, please contact us through the client portal. We will make reasonable efforts to address and resolve any technical problems promptly. However, in cases where service interruption is due to factors beyond our control, such as internet outages or third-party service failures, we cannot accept responsibility for any inconvenience or loss caused.

Privacy and Data Security

We maintain strict confidentiality as outlined in our Privacy Policy. We strive for discreet communications and implement robust security measures to protect your personal data. However, we hold no liability for breaches that could reasonably be anticipated despite our best efforts.

Your privacy is paramount, and we employ encryption and secure data storage practices to safeguard your information. We encourage you to use secure networks when accessing our services and to keep your account credentials confidential. In the event of a data breach, we will promptly notify affected individuals and take appropriate steps to mitigate any potential harm.

Prescriptions and Medications

We do not handle medication transactions. Prescriptions are processed electronically by our specialists and sent directly to your chosen pharmacy. You are responsible for obtaining medications through authorised pharmacies. Our role is limited to providing the prescription; the dispensing and delivery of medication are managed by the pharmacy.

It is essential to follow the prescribed instructions and consult your specialist if you experience any adverse reactions or have questions about your medication. We do not provide support for prescription refills or medication delivery issues, as these are the responsibilities of the pharmacy.

Testing Requirements

Tests may be required for certain services. You are responsible for ensuring test accuracy and appropriateness. Our specialists may recommend specific tests to diagnose or monitor your health condition. It is your responsibility to arrange for these tests, follow the instructions provided, and ensure that the results are accurate and timely.

We do not conduct tests directly but can provide guidance on where to obtain the necessary tests. The accuracy of your diagnosis and treatment plan depends on the reliability of the test results you provide. Failure to complete recommended tests or provide accurate results may impact the effectiveness of the advice and treatment you receive.

Behavioural Expectations

We do not tolerate abusive or offensive behaviour towards our staff or specialists. Such behaviour may result in service termination. We are committed to maintaining a respectful and professional environment for all users and staff.

Any form of harassment, discrimination, or abusive language directed towards our team or specialists is unacceptable and will lead to immediate suspension or termination of your account. We reserve the right to take legal action if necessary to protect our staff and uphold the integrity of our service.

Fees and Payments

Our services require registration. Some services are free, while others require payment. Details on fees and payment methods are available on our website. All fees are clearly outlined during the registration and booking process, and you will be informed of any applicable charges before confirming your use of a paid service.

Payments can be made using various methods, including credit/debit cards and other electronic payment options. Subscriptions may be subject to automatic renewal unless you cancel prior to the renewal date. We offer refunds only in specific circumstances as outlined in our refund policy available on our website.

Changes to Terms

These terms are subject to change. We will notify you of any changes affecting your rights or obligations. Continued use of our services after changes implies acceptance of the new terms. We recommend reviewing these terms periodically to stay informed of any updates. Significant changes will be communicated through our website or via email. If you do not agree with the revised terms, you may discontinue using our services. Your continued use of our services constitutes acceptance of the modified terms.

Legal Compliance and Jurisdiction

Our services comply with Scottish laws. You are responsible for ensuring legality if accessing our services from outside the UK. Disputes are subject to the jurisdiction of Scotland. These terms are governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law principles.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. We reserve the right to seek injunctive or other equitable relief to enforce these terms. 

Complaints and Feedback

If issues arise, please contact us through the client portal or our website. We aim to resolve complaints in accordance with applicable regulations. We value your feedback and use it to improve our services continually.

Our complaints process is designed to ensure that your concerns are addressed promptly and fairly. Upon receiving a complaint, we will acknowledge it within a reasonable timeframe and investigate the matter thoroughly. We will keep you informed of the progress and outcome of our investigation.

Limitations of Liability

We are only liable for foreseeable losses directly related to our breach of these terms. We are not responsible for losses incurred outside the intended use of our services or for damages resulting from your breach of these terms or our privacy policy.

Our liability is limited to the amount you have paid for our services in the preceding twelve months. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our services.

Final Provisions

These terms constitute the entire agreement between you and Pride In Health regarding the use of our services. They replace all previous agreements and understandings. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

Interpretation and Definitions

For the purposes of these Terms and Conditions:
● "Company," "We," "Us" or "Our" refers to Pride In Health.
● "You" refers to the individual accessing or using our services.
● "Services" refers to the digital advisory services provided by Pride In Health.
● "Specialists" refers to the independent healthcare professionals we connect you with.

Intellectual Property

All content on our website and platforms, including text, graphics, logos, and software, is the property of Pride In Health or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission.

Termination of Services

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these terms, is harmful to other users, or is otherwise inappropriate.

Governing Law

These terms and any disputes arising out of or relating to these terms or our services will be governed by the laws of Scotland. Any legal actions or proceedings related to these terms or our services will be brought exclusively in the courts of Scotland.

Entire Agreement

These terms constitute the entire agreement between you and Pride In Health regarding your use of our services. They supersede all prior agreements, understandings, and representations related to the subject matter.

Waiver

No waiver by Pride In Health of any term or condition set forth in these terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pride In Health to assert a right or provision under these terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign your rights or delegate your obligations under these terms without our prior written consent. We may assign our rights or delegate our obligations under these terms at our discretion.

Severability

If any provision of these terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

For any questions about these terms or our services, please contact us via our client portal or through the contact details provided on our website.

Thank you for choosing Pride In Health. We are committed to providing you with the highest standard of digital health advisory services.