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filler@godaddy.com
**Due to a recent increase in new clients, you may experience slight delays in our response times and appointment availability. We sincerely apologise for any inconvenience this causes. Please rest assured we are actively expanding our team; adding more administrative support and UK-registered clinicians, to ensure we can continue to provide timely, high-quality care.
A structured, informed-consent-based pathway for trans, non-binary, and intersex adults in the UK seeking safe and personalised access to gender-affirming hormone treatment.
This pathway connects you with a multidisciplinary team (MDT) of psychologists, clinicians, and prescribing professionals, offering you access to hormone support tailored to your needs.
This pathway requires clinical oversight, blood tests, and regular review to help UK-registered clinicians ensure the safety of any prescribing decisions.
Learn more below.
Once your registration is complete, here’s what the full journey looks like. We’ve broken it down step by step so you know what to expect, and how we’ll support you along the way.
Once registered, you'll be asked to complete a few forms and be provided with information around the use of off-label prescribing. It's important that you complete these as it provides the team with the information they need to support you.
You’ll meet with one of our experienced BPS registered psychologists to explore your goals, history, and support needs. This step helps ensure your care is safe, personalised, and in line with clinical and regulatory standards.
Two Appointment Options:
To be eligible for the transferral intake, we’ll need you to upload a copy of your formal diagnosis so it can be reviewed by the clinical team. If it meets the required criteria for a diagnosis of gender incongruence, we’ll help you get booked in at a time that works for you.
You’ll need to provide up-to-date blood test results before your Clinical Intake Appointment. These help keep your care safe, and help the team make the most informed decisions for you.
You can choose how to submit these results:
We’ll always guide you through what’s required and verify that the necessary information has been received before prescribing.
General pricing guides are available to support you with budgeting.
Once your blood test results have been received and reviewed, you’ll book a Treatment Planning Appointment.
During this session, we’ll:
Please note: Prescribing decisions are not made during this appointment. All treatment plans and prescribing lines will be reviewed and authorised by a UK-registered clinician following test results and final prescribing review.
This cost includes the cost of your appointment and the price of your initial prescription (normally £12).
Once your test results are in and reviewed by the multidisciplinary team, you’ll have a short 10 minute appointment with a UK registered clinician.
This is your chance to:
Ongoing prescriptions will be charged at £12 every 3 months.
Once everything has been reviewed, your prescription will be checked and signed by a UK-registered prescribing clinician.
Prescriptions are then securely issued through SignatureRX, and you’ll receive a text message with a link to your digital prescription. This allows you to take it to your chosen pharmacy or share it with a pharmacy that accepts digital prescriptions.
If there are any questions or issues with dispensing, our team can help follow up with the pharmacy directly.
We’ll also keep you updated on when your next blood tests and monitoring appointments are due, to help keep your care on track.
✔️ Gives you direct access to a UK clinician
✔️ Reduces delays and avoids confusion during the prescribing process
✔️ Ensures there's an extra layer to your care while providing safe, collaborative, and auditable processes
We’re also working on setting clear timeframes between each step, so you'll always know what’s happening and when.
If you’re ever unsure about where you are in the process, or just need some guidance, our friendly admin team is always here to help. You don’t have to figure it out alone.
For trans, non-binary, and intersex adults (18+) who want access to hormone support with medical oversight, ongoing monitoring, and safe prescribing from UK-registered clinicians.
No, the clinical team work under an informed consent model, so you don’t need a diagnosis to start your journey with us. However, if you do need a formal diagnosis for things like surgery referrals or legal recognition, we can help with that too.
If you already have a diagnosis, we’ll just need to verify it with a short intake appointment (£66). If you don’t have one but need one, we offer access to a longer assessment (£138) to provide the right documentation.
Once you’ve submitted your documents, we’ll generally review them within 2 working days and send your invoice for the registration fee (£65) and once paid, confirm approval with confirmation of your Carebit portal account. From there, you can start by booking your intake appointment and accessing the support you need. We’ll keep you updated along the way, so you’re not left wondering what’s next.
We aim to process registrations within 5 working days. If there are any delays, we’ll always keep you in the loop, we understand waiting is hard when you’re just trying to move forward with your care.
If at any point you decide you don’t need prescribing support anymore, you can switch to Flexible Support without having to re-register. Your access to things like blood test referrals, therapy, and letters will continue until you choose to close your account.
If you started with Flexible Support and have chosen to access support with prescribing, you’ll just pay the £20 difference in registration fees and won’t have to go through the full process again. We want to make this as simple and stress-free as possible.
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