What You’ll Need to Register
To verify your identity and create your client account, we’ll ask you to upload the following:
1. Proof of Address (choose one of the following):
- A recent utility bill (gas, electricity, water, or phone, dated within the last 6months)
- A recent bank or credit card statement (dated within the last 6months)
- A council tax bill (dated within the last 12 months)
- A tenancy agreement
- A valid UK driving licence (if not already used above)
2. Photo Identification (choose two of the following):
- Valid passport
- Valid UK photocard driving licence
- Formal ID card (e.g. student ID, work ID, armed forces ID)
- A photo of yourself holding a piece of paper with your name, date of birth (DD/MM/YYYY), and full address (including postcode)
We’ll review your documents within 2–3 working days, we'll then send you a link where you can pay for your registration (£90) and once paid, you’ll be sent your client portal login details so you can start booking appointments and accessing support.
Approximate Wait Time
Our current wait time for a first appointment is approximately 8-12 weeks. We are, however, hiring and onboarding new psychologists and prescribing clinicians to help reduce wait times and create new availability.
We're working to hire and onboard new psychologists to help reduce wait times, so we can add you to a waitlist when new, sooner availability opens up.
Service update: response times
Over the next couple of weeks, response times may be longer than usual while we onboard and train a new member of our client support team. We are still receiving and reviewing messages as normal, and we will reply as soon as we can.
For urgent medical concerns, use your usual urgent care route. In the UK, NHS 111 for urgent advice, or 999 or 112 in an emergency.